Self-serve review intelligence — no agency required

See what your customers are
actually saying.

GleamIQ connects to every review platform you're on, reads all your reviews at once, and surfaces what they're collectively telling you — the themes building, the issues coming, and where to focus. It also reads your competitors' reviews and shows you exactly where they fall short. No agency. No manual work. Clear answers in two minutes.

No credit card required to explore  ·  Cancel any time

Cost comparison

$149.99/mo for your whole business.
Not $99–$299 per location.

Enterprise review tools are priced for franchises with IT budgets. GleamIQ is priced for the business owner — all locations, all sources, competitor analysis included, from day one.

Tool Starting price Min. contract User seats Review history Locations Sources Competitor analysis
Birdeye ~$299 / location / mo Annual
90-day notice to cancel
Per-seat fees 12 months Per-location Multiple Not included
Podium ~$399 / location / mo Annual
Sales call required
Per-seat fees Limited Per-location Multiple Not included
OpsScaleIQ $99/mo Lite
+ add-ons per location & seat
Unknown 1 seat on Lite
add-on per extra
12 months 1 location on Lite 1 source only Not included
Grade.us ~$110 / mo Month-to-month 3 seats Varies by plan Varies by plan Multiple Not included
GleamIQ $149.99 / business / mo Month-to-month Unlimited All available history Unlimited 6+ platforms Included
Birdeye
~$299 / location / mo
Annual contract — 90-day notice to cancel
Per-seat fees on top
Charged per location
No competitor analysis
Podium
~$399 / location / mo
Annual contract — sales call required
Per-seat fees on top
Charged per location
No competitor analysis
OpsScaleIQ
$99/mo Lite + add-ons
1 location on base plan
1 seat — extras cost extra
Google only on base plan
No competitor analysis
Grade.us
~$110 / mo
Location limits vary by plan
Source limits vary by plan
No competitor analysis
GleamIQ ✦ Best value
$149.99 / your whole business / mo
Month-to-month — cancel anytime
Unlimited seats included
All locations included
6+ review platforms
Competitor analysis included
Try GleamIQ free — no credit card needed

* Competitor prices based on publicly available information. OpsScaleIQ Lite: $99/mo base — 1 location, 1 seat, Google only; additional locations and seats each carry separate monthly add-on fees. Birdeye and Podium pricing varies by location count and contract — enterprise quotes may differ. † Google's public API limits review access to approximately 1,600 reviews per location — this applies equally to all review platforms, not just GleamIQ. All new reviews continue to sync automatically.

Stop reading only your reviews.
Start reading your competitors'.

Every week, your competitors' customers write detailed, unfiltered reviews about what those businesses get wrong. Their scheduling problems. Their rude staff. Their hidden fees. GleamIQ automatically reads all of it — pulling hundreds of competitor reviews across Google — and surfaces the exact gaps you can exploit. No other review tool does this. It's not just about understanding your own customers. It's about knowing your market.

700+
competitor reviews analyzed per sync
Auto
competitor discovery — no manual setup
AI
gap analysis surfaces your advantages
Nearby competitors — auto-discovered
Riverside Dental Partners
3.9 ★
312 reviews · 0.4 mi away
Negative
Lakeside Family Dentistry
4.2 ★
189 reviews · 0.7 mi away
Mixed
Downtown Smiles Dental
4.0 ★
241 reviews · 1.1 mi away
Negative
Your competitive edge — AI-generated
✓ Staff responsiveness You score +0.71. Competitors average −0.31 on this theme — it's their most-mentioned complaint. 47 reviews across 3 competitors call this out directly.
✓ Appointment availability "Can never get a same-week slot" appears 47 times in competitor reviews. You have zero comparable complaints — this is your clearest market advantage to own in marketing.
⚠ In-office wait time Neutral at your location. Not yet a differentiator — monitor this as your volume grows.
Updated automatically when you run a competitor sync. No analysts required.

Included in every plan — $149.99/mo

Example — before & after

The problem hiding inside
your 4.3-star rating

Most businesses find out something is wrong when the rating drops. GleamIQ finds it two to three months before that.

A regional auto service chain — three locations, getting reviews across Google, Yelp, and Facebook. Owner checks the dashboard weekly. Overall average looks fine. Nothing obviously wrong. But something is quietly building at the Riverside location that the aggregate number will never show.
GleamIQ connects to all three platforms
Google — 3 locations
Yelp — 3 locations
Facebook — 3 locations
847 reviews analyzed
QuickLube Auto · All locations
What the owner was seeing every week
Downtown
4.7★
312 reviews
Northgate
4.5★
278 reviews
⚠ Problem here
Riverside
4.1★
257 reviews
Brand average — what the owner focused on
4.4★
Healthy looking. No obvious action needed.
Then GleamIQ ran the theme analysis
🚨 Emerging theme detected
Riverside location · Semantic theme analysis · All platforms
Checkout & Wait Time Experience
🚨 +127% in 90 days
38mentions
+127%90-day trend
2.1★avg on this theme
"Service was good but waited 20 minutes after it was done just to check out. Nobody came to the desk."
Front Desk Responsiveness
Rising · Watch
21mentions
+84%90-day trend
2.4★avg on this theme
"Great oil change but the front desk was understaffed. Stood there for 10 minutes."
Service Quality & Speed
Strong · Stable
142mentions
Stabletrend
4.9★avg on this theme
"Fast, professional, they got me in and out. Exactly what you want from a quick lube."
GleamIQ Insight — Riverside location only
The actual service at Riverside is excellent — 142 positive mentions, 4.9★ average. The problem is entirely at the point of checkout. 38 customers across three platforms over 90 days mentioned the same friction: nobody at the front desk when they're ready to pay. This theme does not appear at Downtown or Northgate. It's one fixable operational issue at one location — not a service quality problem.
Owner acted on the insight
Before the insight
Rating "a little low" but no clear cause
38 customers mentioned the same problem — nobody knew
Peak hour checkout backed up, customers leaving frustrated
Unknown repeat customer loss from a bad final impression
The fix — 2 changes, 1 week
Added one part-time front desk hour during Thu–Sat peak
Replaced slow payment terminal with updated hardware
Added a simple "we'll be right with you" protocol
Total cost: ~$280/month in additional hours
GleamIQ tracked the recovery over 90 days
90 days after the fix · Riverside location
Resolved
Month 1 — Problem identified
GleamIQ surfaced the checkout theme at +127% growth. 38 mentions, 2.1★ average. Owner had no idea.
Month 2 — Fix implemented + early signal
Checkout theme mentions dropped to 11. New reviews starting to mention "great experience start to finish." Trend reversing.
Month 3 — Recovery confirmed
Checkout complaints down to 3. Riverside rating climbed from 4.1 to 4.5. Repeat customer visits up. Revenue recovered.
4.5★
Riverside rating after 90 days — up from 4.1
$280
Monthly cost of the fix — one part-time shift
90 days
How far ahead GleamIQ spotted it before the rating moved

The same thing is probably happening somewhere in your reviews right now.

Find your hidden problem →

Connect in 2 minutes · No credit card required to start

Never miss a review that needs your attention.

Set a rule once — GleamIQ emails you the moment a review matches it. A 1-star review on any platform. A competitor complaint theme you want to monitor. The word "billing" appearing in three reviews in a week. You define it, we watch for it.

  • Rating-based rules — flag any review under 3 stars, on any source
  • Keyword rules — catch specific phrases before they become a pattern
  • Platform filters — watch Google only, or every connected source
  • One email per rule per sync — grouped, not spammy
Alert rule
Critical negative reviews
Rating ≤ 2 stars Any platform Notify: owner@business.com
[GleamIQ Alert] "Critical negative reviews" — 2 new reviews matched
From: alerts@gleamiq.com · just now
★☆☆☆☆
"Waited 40 minutes past my appointment. Staff didn't acknowledge it. Won't be back." — Google · 1 hr ago
★★☆☆☆
"Billing was confusing and nobody could explain the charges clearly." — Yelp · 3 hrs ago

A consulting-quality report,
generated in 60 seconds.

Consultants charge thousands to produce what GleamIQ delivers on demand — an executive summary written in plain English, per-theme narrative analysis, curated quotes from actual reviews, embedded trend charts, and concrete recommendations. Generated from your own data. Ready to share.

  • Plain-English executive summary across all themes and locations
  • Per-lens analysis with representative customer quotes
  • Sentiment trend charts over time
  • Per-location competitor gap analysis — see exactly how you compare and gain an edge in your market
  • Shareable PDF — perfect for teams, franchisors, or clients
GleamIQ · Review Intelligence Report
Northside Dental
📈
Sentiment Trend
Avg. sentiment score — last 12 months
JunJulAugSep OctNovDecJan FebMarAprMay
↑ Overall sentiment up +0.31 over 12 months — strongest improvement in the Staff & Care lens.
GleamIQ · Review Intelligence Report
Northside Dental
📊
Competitive Intelligence
Downtown Dental Group 4 competitors tracked
● Where you have the edge
On-time appointments
Competitors average 2.1× more wait-time complaints.
Staff communication
Patients cite clear explanations from your clinical team.
⚠ Where they're stronger
Specialist availability
Downtown Dental Group scores 0.4pts higher on specialist access.
Parking & access
18 competitor reviews praise easy parking — a recurring gap.
→ Where to focus
Billing clarity
Competitors drawing frustrated patients cite your insurance process.
GleamIQ · Review Intelligence Report
Northside Dental
AI Overview

Northside Dental enjoys a strong reputation, particularly noted for clinical care and friendly staff across 247 reviews. Patients highlight the welcoming atmosphere for both routine and specialist visits. Focusing on wait times at the Northside location will be pivotal to sustaining this momentum.

● What's working
Clinical Care Shines
247 reviews cite attentive, high-quality care — consistent across all three locations.
Cleanliness Praised
Patients appreciate the modern, well-maintained facility and equipment.
Strong for Families
43 reviews mention a welcoming environment for children and anxious patients.
⚠ Areas to address
Wait Time Variability
34 reviews at Northside flag scheduling delays — up 18% vs prior period.
Insurance & Billing Friction
27 reviews indicate coverage confusion. A billing FAQ would reduce friction.
GleamIQ · Review Intelligence Report
Northside Dental
AI Overview

Northside Dental enjoys a strong reputation, particularly noted for clinical care and friendly staff across 247 reviews. Patients highlight the welcoming atmosphere for both routine and specialist visits. Focusing on wait times at the Northside location will be pivotal to sustaining this momentum.

● What's working
Clinical Care Shines
247 reviews cite attentive, high-quality care — consistent across all three locations.
Cleanliness Praised
Patients appreciate the modern, well-maintained facility and equipment.
Strong for Families
43 reviews mention a welcoming environment for children and anxious patients.
⚠ Areas to address
Wait Time Variability
34 reviews at Northside flag scheduling delays — up 18% vs prior period.
Insurance & Billing Friction
27 reviews indicate coverage confusion. A billing FAQ would reduce friction.
GleamIQ · Review Intelligence Report
Northside Dental
📊
Competitive Intelligence
Downtown Dental Group 4 competitors tracked
● Where you have the edge
On-time appointments
Competitors average 2.1× more wait-time complaints.
Staff communication
Patients cite clear explanations from your clinical team.
⚠ Where they're stronger
Specialist availability
Downtown Dental Group scores 0.4pts higher on specialist access.
Parking & access
18 competitor reviews praise easy parking — a recurring gap.
→ Where to focus
Billing clarity
Competitors drawing frustrated patients cite your insurance process.
GleamIQ · Review Intelligence Report
Northside Dental
📈
Sentiment Trend
Avg. sentiment score — last 12 months
JunJulAugSep OctNovDecJan FebMarAprMay
↑ Overall sentiment up +0.31 over 12 months — strongest improvement in the Staff & Care lens.

For business owners who want answers.
Agencies who deliver them. And app makers who ship them.

🏥

Multi-location service businesses

Dental practices, gyms, restaurants, HVAC companies, franchise operators — any business where reviews directly affect whether a new customer books or walks past. GleamIQ connects all your locations, surfaces the themes building before they affect your aggregate score, and tells you which location needs attention 30 to 60 days before the rating moves.

"Know which location has a problem before it becomes a reputation crisis."

🏢

Reputation agencies & management consultants

You manage review monitoring for multiple clients. The tools eat your margin. GleamIQ replaces the tool stack and generates the client deliverable automatically — AI-written executive summary, per-theme analysis, curated quotes, and recommendations — in 60 seconds.

"Turn your review monitoring retainer into a report worth $2,000 to produce manually."

📱

App developers & product teams

Your App Store and Google Play reviews are the clearest signal you have on what's broken, what users love, and what's blocking the next upgrade. GleamIQ pulls them in, clusters them by theme, and tells you which issues are one-offs and which ones are driving uninstalls — without reading 800 reviews yourself.

"See exactly which feature complaints are a pattern before they tank your rating."

You're reading reviews one at a time.
That's not how patterns work.

You check your rating, read the latest few reviews, respond to anything alarming, and move on. The complaint that's quietly building across 40 reviews over 10 weeks never registers — because you never see all of it together. By the time it shows in your star rating, you've already lost the customers who wrote those reviews.

💸

The tools built for this start at $299 per location

Enterprise platforms like Birdeye and Podium are priced for franchises with IT budgets. If you've looked into reputation management software, you've probably run into pricing that assumes you have a marketing team. GleamIQ is $149.99 per business — all locations, all features, including competitor analysis.

👁

Individual reviews don't show you what 200 reviews are saying

A complaint about wait times that appears in 38 separate reviews over three months looks like 38 individual opinions. It isn't — it's a pattern. You'll never see it reading notifications one at a time. GleamIQ groups every review by theme so the pattern is impossible to miss.

Your star rating is a lagging indicator — by 6 to 8 weeks

By the time a problem shows up in your aggregate score, you've already lost the customers who wrote those reviews. GleamIQ reads sentiment across your themes in real time, so you see what's building before it moves the number — while there's still time to do something about it.

From scattered reviews to clear insight
in three steps

1
Connect your sources

Reviews automatically pulled from the platforms that matter

GleamIQ auto-discovers and pulls reviews from Google, TripAdvisor, and Trustpilot the moment you enter your business name — no API keys, no setup. For deeper integrations, connect Amazon, Yelp, Facebook, and Shopify directly in a few clicks.

✓ Google ✓ TripAdvisor ✓ Trustpilot + Amazon + Yelp + Facebook + Shopify
G
Google
247 reviews
live
TA
TripAdvisor
89 reviews
live
Y
Yelp
64 reviews
connect
fb
Facebook
31 reviews
connect
2
AI finds the themes

GleamIQ reads every review and clusters what customers are saying

GleamIQ reads every review the way a human analyst would — then finds the patterns a human would miss. It groups reviews by what customers are actually saying, not by star rating. Themes emerge automatically from your data: wait times, staff quality, pricing, cleanliness, product quality. No setup, no tagging, no manual work.

Wait Time & Scheduling
52 reviews · trending up · Needs attention
Staff & Bedside Manner
88 reviews · stable · Positive
Cleanliness & Facility
34 reviews · stable · Positive
Pricing & Insurance
27 reviews · emerging · Neutral
3
See when things changed

Connect the data to what actually happened in your business

Every review spike has a story. A flood of "customer service" mentions the month after a new front desk hire confirms it was the right call. A sudden rise in "wait time" complaints after changing your scheduling software tells you something different. GleamIQ maps every theme over time so you can see exactly when things shifted — and go find out why.

Generate a shareable PDF insight report from any view — executive summary, trend charts, and data-backed recommendations — in 60 seconds.

Customer service theme · reviews per month
new hire ↓
Sep
Oct
Nov
Dec
Jan
Feb
✓ Positive mentions grew every month from November on — customers were noticing the new hire before management knew what was happening.

Your 4.2-star rating looked fine.
The reviews said otherwise.

Star ratings are a lagging indicator. By the time a problem shows up in the aggregate score, it's been building in the reviews for 6 weeks. GleamIQ reads sentiment across your themes in real time — so you see what's coming while it's still fixable.

⭐ Star rating average — what everyone saw
4.2
Oct
4.2
Nov
4.1
Dec
4.2
Jan
4.1
Feb
3.8
Mar
"Looks stable." — Nothing to act on until March.
vs
📉 GleamIQ sentiment — "Wait Time" lens — what the reviews said
Oct
Nov
Dec
Jan
Feb
Mar
⚠️
GleamIQ flagged this in January — 47 days before the rating moved. "Wait time sentiment declining at Northside — 18 new reviews, trending negative."

GleamIQ saw the decline in January. Google showed it in March. That's the 47-day window where knowing what's happening lets you fix it — before it costs you customers and a star rating you spent years building.

Monday morning, one screen.

See every location's review volume, sentiment trend, and effort score side by side. Spot the location that needs attention before it becomes a problem — without opening eight browser tabs.

QuickLube Auto — Organization Overview
OrgAdmin view
Total workspaces
4
Needing attention
2
sync failure or new theme
Riverside (new theme) Westside (sync failed)
Highest effort
Riverside
Effort score 8 — Heavy
Workspace Reviews (30d) Platforms Negativity Effort Last sync Alerts
Downtown
34 ↑ 18%
G
Y
F
4% Light · 2 2 hrs ago
Northgate
21 → stable
G
Y
6% Light · 3 2 hrs ago
Riverside
67 ↑ 41%
G
Y
F
T
23% Heavy · 8 3 hrs ago
⚠ New theme ↑ Spike
Westside
12 ↓ 5%
G
8% Moderate · 4 1 day ago 🔴 Sync failed

Click any workspace to open its full insight view. Sorted by effort score so you always know where to spend your time this week.

One plan. Everything included.

No usage limits to worry about. No feature tiers to decode.

$149.99
per business / month — all locations included
  • All review sources — Google, Yelp, TripAdvisor, Amazon, Facebook, Shopify
  • Automatic review discovery — just enter your business name
  • AI-generated theme clusters across every platform
  • Sentiment trends over time
  • Location-level comparison for multi-location businesses
  • Competitor intelligence — see where rivals fall short
  • Alert rules — email you when reviews match your criteria
  • Downloadable AI insight report (PDF)
  • Scheduled email report delivery
  • API access and webhooks

Start my plan — $149.99/mo

No contracts · Cancel any time

Managing 5+ businesses? Contact us at hello@getgleamiq.com — volume pricing available.

Everything you need to know

Do I need to be a marketing or reputation expert to use this?
No. GleamIQ is built for business owners who want to understand their reviews, not for analysts who interpret data for a living. Enter your business name, connect your review sources, and the themes surface automatically — no configuration, no tagging, nothing to learn. If you can read a summary, you can act on what GleamIQ shows you. Agencies managing multiple clients are welcome too: each client is one workspace at $149.99/month, with volume pricing available at hello@getgleamiq.com for 5+ businesses.
How long does setup take?
About two minutes. Enter your business name and city — GleamIQ automatically finds your Google, TripAdvisor, and Trustpilot listings and starts pulling reviews. You can connect additional platforms (Amazon, Yelp, Facebook, Shopify) from the sources screen.
How does the AI find themes? Do I have to set anything up?
Nothing to configure. GleamIQ reads all your reviews the way a human analyst would — then finds the patterns a human would miss. Themes emerge from your actual data automatically; you don't define them in advance and there's nothing to set up. You can also create custom lenses to focus on specific topics you care about (e.g., "pricing" or "wait times").
How often are reviews updated?
Automatically every night. You can also trigger a manual sync any time from the sources screen. When new reviews come in, they're assigned to existing themes immediately — your insight picture stays current without any action on your part.
What does "workspace" mean for multi-location businesses?
Each workspace is one business — all its locations in one view. GleamIQ pulls in reviews from all your locations and lets you filter down to individual locations in the insight map. If you manage separate businesses (as an agency or franchise operator), you can create multiple workspaces.
Is my review data kept private?
Yes. Your review data is private to your workspace and never shared with other customers. Author information is anonymized on ingest — we store a hashed identifier, never a name or email. Data is encrypted at rest and in transit.
Can I cancel any time?
Yes. Cancel from your account settings with no penalties. If you cancel within 14 days and aren't satisfied, we'll refund you — no questions asked.

Your customers have already told you
what to do next.

Start reading what they're saying in under two minutes.

Get started — $149.99 / month

No contracts  ·  Cancel any time